Shipping and Return Policy

Shipping and Return Policy

Welcome to Quince Supply! We're dedicated to providing you with a delightful shopping experience. To ensure clarity and transparency, we have outlined our shipping and return policy below. If you have any further questions, please feel free to reach out to our customer support team.

Shipping Policy:

  1. Processing Time: After placing your order, please allow 1-3 business days for processing. We work diligently to ensure that your items are carefully packed and prepared for shipment.

  2. Shipping Methods: We offer a range of shipping options to accommodate your needs. During the checkout process, you can select your preferred shipping method. The available options, estimated delivery times, and associated costs will be provided for your convenience.

  3. Shipping Confirmation and Tracking: Once your order is shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package. Please note that it may take a few hours for the tracking information to become available after receiving the confirmation email.

  4. Shipping Delays: While we strive to deliver your order within the estimated timeframe, please understand that occasional delays may occur due to unforeseen circumstances, such as weather conditions or logistical challenges. If you experience any significant delays with your shipment, please don't hesitate to contact our customer support team for assistance.

Return Policy:

  1. Eligibility: We want you to be completely satisfied with your purchase from Quince Supply. If you are not satisfied with your order, you may be eligible for a return. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

  2. Initiating a Return: If you wish to return an item, please contact our customer support team within 14 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions and a return authorization number, if applicable.

  3. Return Shipping: Unless otherwise specified, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe and timely arrival of your returned item. Please retain proof of shipment until the return process is complete.

  4. Refunds and Processing Time: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

  5. Non-Returnable Items: For hygiene reasons, certain items such as intimate apparel, swimwear, and earrings are not eligible for return unless they are defective or damaged upon receipt. Please refer to the product descriptions or contact our customer support team for further clarification.

We hope this shipping and return policy provides you with the necessary information to make your shopping experience with Quince Supply enjoyable and worry-free. Should you have any additional questions or concerns, please do not hesitate to reach out to our dedicated customer support team.

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